How is a round up calculated?
The “change” or round up is calculated as the number of cents to the next whole dollar. For example, if you bought a cup of coffee for $1.70, the app would add $0.30 of “change” to your running tally for the month. Had the coffee cost $1.15, the change would have been $0.85. If the coffee had been $2.00 then you can set your Whole Dollar Roundup Amount either in Settings or on your Home Screen. By default, this is set to $0.
Do I have to do anything to make the round up happen?
Nope! Once you finish the signup process and link your card, the app will keep track of your purchases, calculate the round up amount and donate to the organization you selected without you having to do anything else.
When will my donations actually happen?
The app keeps track of your change throughout the month. At the end of the month, the app will donate your accumulated change (or it will donate the monthly maximum that you set, if it is less than your accumulated change) to the nonprofit that you chose. You will see a new line on your card statement for this donation with the name of the organization you gave to. For example, if your change totaled $21.48 for a given month and you were donating to ABC Charity, you would see a new line on your statement that says “ABC Charity: $21.48.”
Can I link both credit and debit cards to the RoundUp App?
Yes! Credit cards and debit cards can both be used with the app.
Can I link multiple cards?
Yes! Feel free to link as many cards as you like.
How can I turn round ups for a card off?
From within the app, click the Gear icon, and click Linked Accounts. You will see a toggle switch next to each account – simply toggle the account you want disabled to “off.”
How can I change my payment card?
The payment card is the card that your donations will be sent from. You can change it by logging into the app, clicking the Gear icon in the upper right corner, and clicking Donation Card. This will redirect you to a secure browser where you can update your card information.
How much does the average person end up rounding up and giving per month?
Right now the average is about $20/month. However, you can set a monthly maximum the app will give. See the instructions below.
Are my donations tax deductible?
Donations through the RoundUp App are tax deductible to the extent permitted by law, just like a normal donation to a tax-exempt nonprofit organization. We aren’t lawyers and can’t give you legal or tax advice, but the nonprofit you give to should provide you a tax receipt at the end of the year.
I can’t find my bank.
Feel free to email us at firstname.lastname@example.org and we will double check for you. Oftentimes banks with similar names will be hard to find, and we can point you in the right direction. You can also use chat support.
How can I set a monthly maximum or a monthly cap for my donations?
Log into the app, click the Gear icon in the top right corner, and click Update User. The field below your email address is used to set your monthly cap, if you would like.
How are you keeping my credit card information secure?
We use Stripe as our payment processor, the same company that does payment processing for Amazon, Facebook, Lyft, and 100,000 other organizations. Only Stripe has access to your credit or debit card number. We, as the RoundUp App team, do not have access, your phone does not have access, and the nonprofit you are giving to does not have access.
Is there any cost to use the RoundUp App?
No! The app is free for you to download and use.
I made a purchase but don’t see it on the app yet
It may take a day or two for a new transaction to appear, depending on how long it takes your bank to fully process the charge.
I forgot my password. How can I reset it?
When you open the app, click “Log in” and then click “Forgot Password” at the bottom of the screen.
How can I change my email address?
Log into the app, click the Gear icon in the top right, and click Update User. The top field contains your email address. Make any edits, and then click Save User.
How can I check which organization I’m donating to?
From within the app, click the Gear icon in the top right. Then click Selected Organization.
Can I change the nonprofit I’m giving to?
We are happy to change that for you. From within the app, click the Gear icon in the top right and then click Support. This will open a chat dialogue with our team and we can make the adjustment.
Where are you guys based?
We are in the awesome city of Austin, TX.
I have a problem!
We’re here to help. You can email our support team, or from within the app, click the Gear icon in the top right corner and then click Support. We can live chat with you and get the issue resolved.